Refund policy
At DILI Clothing, we want you to be comfortable with your purchase. If something is not right, eligible products may be returned within 15 calendar days from the date of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return, the product must be unused, unworn, unwashed and returned in its original condition with all original tags, labels and packaging intact. Products showing signs of wear, washing, alteration, stains, odour, damage caused after delivery, or missing tags may be rejected after inspection.
A return request must be raised through your DILI customer account within 15 days of delivery. Requests submitted after the return window may not be accepted.
Return Fee
For normal returns such as change of mind, fit preference or personal preference, a ₹80 return handling/reverse-shipping fee applies to each approved return request.
The ₹80 fee is not payable using DILI Credits.
The return fee does not apply where DILI Clothing has supplied:
- a wrong product;
- a damaged product;
- a defective product;
- an item materially different from its description; or
- an incorrect size or product due to an error by DILI Clothing.
Such cases must be reported with appropriate photographs or other evidence where reasonably requested.
Refunds
Once the returned product reaches us, it will undergo a quality inspection.
For eligible discretionary returns, the approved product value will ordinarily be refunded as DILI Credits, after deduction of the applicable ₹80 return fee.
1 DILI Credit = ₹1, and DILI Credits may be used toward future purchases on diliclothing.com in accordance with the applicable DILI Credits terms.
Where a refund is required because the product was defective, damaged, incorrect or materially not as described, the customer will remain entitled to the remedies available under applicable consumer law. Where applicable, the refund may be made to the original payment method rather than being restricted to store credit.
Original shipping charges, where separately charged, are generally non-refundable for discretionary returns. This does not apply where the return results from an error by DILI Clothing or where applicable law requires otherwise.
Refunds or credits are processed only after the returned product has been received and successfully inspected.
Items That May Not Be Returned
Products specifically marked Final Sale / Non-Returnable at the time of purchase, personalised or customised products, gift cards/DILI Credits, free promotional gifts, and products that fail the return-condition inspection may not qualify for discretionary return.
These exclusions do not limit any rights available to a customer where a product is defective, damaged, incorrect or materially not as described.
Failed or Rejected Returns
DILI Clothing may reject a return if the returned item does not satisfy the conditions stated in this policy. Where reasonably possible, the customer will be informed of the reason for rejection.
DILI Clothing reserves the right to restrict return facilities in cases involving repeated abuse, fraudulent activity or misuse of the return process, subject to applicable law.
